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• I forgot my Password. How can find out what it was?

  To re-set your password, simply click on the "Customer Service" tab then click "Passwords". This will display a page that will allow you to log-in using your Username (same as your email address). Once logged in, you have the option of changing your Password in your personal profile. Change the password and click save. Next time you lo- in to Shindigity, the new password will be activated.

• How do i find out what my User Name (username) is?

  Your User Name (username) is the same as your email address that you used when signing up for an account with Shindigity.

• Can I run the blank mailing labels through my printer?

  No, laser printers use extreme heat to transfer their ink to the paper. This heat will damage the printed areas of your labels. You can try to run them through on an ink-jet printer, but we do not guarantee it will be successful.

• How do I get the labels to stick to the envelopes?

  All our labels are printed with "crack and peel" backing. So you'll just peel the backing off the labels and stick them on the envelopes. It's super easy. You'll dig it.

• Can you print my labels for me?

  Yes, we sure can. There are two ways to do this. Option one is to sign up, log in, and click on the blue "My Guest List" tab. You can use this tool to enter your guests one by one. When you are selecting your labels, make sure you choose "Printed Mail Labels" and your guest list information will be sent along with your order. Option two is to sign up, log in, click on on the blue "My Guest List" button and download the spread sheet template by clicking the "Download address file" button. When you have finished entering your information completely, come back to the site and upload the file using the "Upload My Address File" button. Again, when you are selecting your companion pieces, make sure to choose "Printed Mail Labels" and your guest list information will be sent with your order.

• Do I have to order the entire invitation set that is shown on the web site?

  No, you sure don't. Everything here is a la carte so you only order what you select.

• Can I get samples before I order?

  Yes, you can order samples of any invitation on the site. On the invitation's detail page, simply click on "Order Sample" and if you are not already logged in, log in or sign up. After doing so, you can save samples to your cart and then continue shopping or place your sample order. It will take about one week to get your samples.

• What is included in your invitation prices?

  That depends on what you choose to order. Everything here is a la carte so you only pay for what you order. At the bottom of each invitation's detail page, you'll see the "price per set." This is the average price for all the companion pieces you've selected.

• Do you have a catalog or a brochure you can send me?

  Our entire catalog is online. To see detailed pictures of each invitation, be sure to view the slide show in the invitation's detail page.

• How much do your invitations cost?

  The cost for each invitation package varies depending on what companion pieces you choose, and how many you purchase. On average, our price per invitation set ranges from $3.00 - $6.00. (A typical set would include the Invitation, RSVP & Reception Cards, the Envelopes with printed return address and Mail Lables printed with your guests information on them).

• Do you translate invitation texts into languages other than English?

  Translation is a custom order. There would be an additional cost for this service and it will take 5-7 weeks to complete.

• How are orders shipped?

  We use DHL for shipping.

• How long before the wedding should I order my invitations?

  12-13 weeks before your wedding. Most people recommend that invitations should go out 6-8 weeks before the wedding. We need approximately 3 weeks to produce your invitations. To avoid a rush, we recommend ordering 12-13 weeks prior to your wedding so you have a week or two to assemble them.

• Do you offer discounts for large quantities?

  No, our final pricing is all online.

• When will I be billed?

  Your credit card will be billed when you place your order.

• What type of payments do you accept?

  We accept: Visa, MasterCard, American Express and Discover.

• What happens if I made a mistake and I already submitted and approved my order?

  The process used to create your invitations allows the finished product to be sent to the printer almost immediately. Occasionally, the printer may be busy and your project will not go on the press right away. If you find a mistake, CALL US immediately and we will do our best to pull the order before it goes to press. However, if we cannot pull it in time, you are responsible for the order and payment in full.

• Should I order extra inviations?

  Even the most perfect assemblers will mess a few up. It's a good idea to order more than you need so you don't have to place another order later. We recommend ordering several more than you need. That will cover the mishaps and the last minute invites you send out to people at the last minute. Not to mention you're going to want a few for keepsakes!

• How do I check the status of my order?

  When you signed up on the Shindigity web site, you chose a username and password. Simply use those to login and click on the tab that says "Track My Order." If you have forgotten your password, you can use the "I forgot my password" tool located in the Customer Service section of the site.

• Do you ship overseas?

  Sure, no problem. We'll just need to adjust the shipping charges to accomodate the extra charge. Email us, we'll work it out.